Shipping policy

Last updated: August 30, 2026

Shipping

BoozeZania ships nationwide through our third-party delivery partners.

  • Metro Manila: delivered via Lalamove or Grab, typically within same-day to 1–2 business days of your order being confirmed, depending on your location and courier availability.
  • Provincial areas: delivered via GoGo Express, typically within 2 to 5 business days, depending on your location.

These are estimated timeframes, not guarantees. Delivery times may vary due to courier volume, weather, traffic, or local restrictions (see "Liquor Ban and Dry Days" below).

Same Day Delivery (Metro Manila)

Orders placed for delivery within Metro Manila before 5:00 PM are eligible for same-day delivery via Lalamove or Grab, subject to courier and rider availability. Orders placed after 5:00 PM will be scheduled for delivery the next business day. Same-day delivery isn't guaranteed during periods of high courier demand, severe weather, or other conditions outside our control.

Shipping costs vary by destination and are calculated and shown at checkout. Flat-rate delivery fees may apply during promotional periods. Free shipping is available for orders of ₱3,000 and up within Metro Manila.

Age Verification at Delivery

Because we sell alcoholic beverages, our delivery partner may require the receiving person to present a valid government-issued ID showing they are at least 18 years old, the legal drinking age in the Philippines, before releasing the order. If no one able to provide valid ID is available to receive the order, the delivery may be refused or rescheduled, and standard Return to Sender terms (below) may apply.

Liquor Ban and Dry Days

Some cities, municipalities, or barangays in the Philippines enforce liquor ban hours or "dry days" — for example, around elections or local ordinances — during which the sale, delivery, or transport of alcoholic beverages may be restricted or prohibited. If your delivery falls within a liquor ban or dry day in your area, we may need to delay delivery until the restriction lifts. We'll do our best to notify you if this affects your order, but delays caused by these restrictions are outside our control and are not considered a fault of BoozeZania or our delivery partners.

Payment

We accept Cash on Delivery (COD), GCash, PayPal, and BPI bank transfers. Online checkout via Xendit is also available for credit card payments and other e-wallets.

Return to Sender (RTS)

Orders marked Return to Sender (RTS) by our delivery partners are inspected and, where possible, confirmed with the customer's provided details before any action is taken. An RTS is treated as caused by customer error in the following specific situations:

  • The delivery address provided was incomplete, incorrect, or unreachable by the courier
  • No one was available to receive the order after a scheduled delivery attempt and follow-up contact
  • The order was refused at the door without a valid reason (for example, item not defective or misdescribed)
  • No one able to present valid ID confirming they are 18 or older was available to receive the order

Where an RTS falls into one of these situations:

  • Any shipping cost already paid is non-refundable
  • Rebooking the delivery requires payment of the new shipping cost in full
  • For orders originally sent under a free-shipping promotion, the rebooked delivery is charged the standard shipping cost for the new attempt

Where an RTS is caused by courier error, BoozeZania error, or a liquor ban/dry day restriction, no additional shipping cost will be charged to rebook delivery.

Packaging

We package every order carefully before handing it to our delivery partners, using our BZ Green Packaging materials — corrugated rolls, recyclable cartons, and inner boxes. We don't use non-biodegradable packaging such as bubble wrap or plastic fillers.

Questions

For questions about shipping, delivery, or payment, contact us at support@boozezania.store.