We accept Cash on Delivery (COD), GCash, PayPal, and BPI bank transfers. You can also check out via Xendit for credit card payments and other e-wallets.

Yes — orders of ₱3,000 and up within Metro Manila qualify for free shipping. Flat-rate delivery fees may also apply during promotional periods. All shipping costs are calculated and shown at checkout.

Email us at support@boozezania.store as soon as possible with your order number. We'll do our best to accommodate changes before your order ships.

All products sold on BoozeZania are sourced directly from authorized distributors and importers, not gray-market or unverified sellers.

Every bottle goes through our own quality check before it ships, and packaging, labels, and seals are inspected to match the original manufacturer's specifications. If you ever receive a bottle that looks tampered with, mismatched, or damaged in a way that raises concerns, contact us at support@boozezania.store with photos and your order number and we'll investigate immediately.

Yes. BoozeZania sells alcoholic beverages, so our products are for customers 18 and older, the legal drinking age in the Philippines. By placing an order, you're confirming you meet this requirement.

Our delivery partner may ask the person receiving the order to present a valid government-issued ID showing they're 18 or older. If no one able to provide ID is available, the delivery may be refused or rescheduled.

Yes, BoozeZania ships nationwide via our delivery partners.

-Metro Manila: same-day to 1–2 business days via Lalamove or Grab, depending on your location and courier availability.

-Provincial areas: 2 to 5 business days via GoGo Express, depending on your location.

Yes, for Metro Manila addresses. Orders placed before 5:00 PM are eligible for same-day delivery, subject to courier availability. Orders placed after 5:00 PM are scheduled for the next business day.

Some cities and municipalities restrict the sale or delivery of alcohol during certain periods, such as around elections or local ordinances. If this affects your delivery, we may need to delay it until the restriction lifts — we'll try to notify you if this happens.

This can happen if the address provided was incomplete or unreachable, no one was available to receive the order, the delivery was refused without valid reason, or no one with valid ID was available to receive it. In these cases, shipping costs already paid aren't refundable, and rebooking requires paying the new shipping cost. If the RTS was caused by courier error, our error, or a liquor ban/dry day, no extra charge applies. See our Shipping Policy for full details.

Yes — unopened, unused items in their original, factory-sealed packaging can be returned within 7 days of delivery. A 10% restocking fee applies to change-of-mind returns.

Damaged or defective items are eligible for a full refund or replacement within 7 days of delivery, with no restocking fee. BoozeZania covers return shipping costs for these.

Any opened, unsealed, or partially consumed bottle, gift cards, clearance/"Final Sale" items, and items missing their original packaging or gift set components. This is due to health, safety, and Philippine excise-regulation reasons.

Email support@boozezania.store with your order number, the item(s) you'd like to return, and the reason. We'll confirm eligibility and send instructions within 2 business days. Full details are in our Return & Refund Policy.

Once we receive and inspect your return, approved refunds are processed within 5–7 business days to your original payment method. COD orders are refunded via bank transfer or GCash.

We collect and use your information only as described in our Privacy Policy, in line with the Philippine Data Privacy Act of 2012. We don't sell your personal information.

Email us at support@boozezania.store or call 0918 941 1715. Our full contact details are also listed on our Terms of Service page.